Refund Policy
At CabinOrchidWay, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes, you may need to return an order. Our refund policy, outlined below, explains the circumstances under which we will provide refunds for purchases made on cabinorchidway.cyou.
Cancellation before Dispatch
If you wish to cancel your order before it has been dispatched, please call us immediately at +44 20 7946 0958. We typically dispatch orders within a short timeframe, so it's important to contact us at your earliest convenience. If cancellation is possible, we will process your refund in full using the original payment method.
Incorrect or Damaged Orders
If you receive an incorrect order or an item is damaged upon arrival, please contact us within 24 hours of receipt. We will arrange for the incorrect or damaged items to be returned to us at our expense, and the correct items will be dispatched to your address. If you prefer a refund, it will be issued to the original payment method once we have received the returned items. Refunds will be processed in £.
Quality Issues
We pride ourselves on the quality of our pizzas and related products. However, if you are unhappy with the quality of your order, please reach out to us within 24 hours of delivery. You may be required to provide photographic evidence of the issue. After reviewing the case, if we find the product unsatisfactory, a refund or a replacement can be arranged based on your choice.
Returns Process
To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. We will provide you with instructions and an address for the return. Please note that you are responsible for the product until it reaches us. We recommend using a trackable shipping service to ensure the product is returned safely to 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Non-Returnable Items
Some items cannot be returned due to hygiene and health protection reasons. These include food products that are perishable or have been opened. Please make sure to review your order carefully before making the purchase.
Refund Timeframe
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. Then, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow for up to 14 business days for the refund to be credited to your account.
Exceptions
Please note that we do not provide refunds for any custom-made items unless they are incorrect or damaged upon receipt. Additionally, refund requests due to taste preference or change of mind cannot be accommodated once the order is dispatched.
We reserve the right to modify this refund policy at any time without prior notice. This policy does not affect your statutory rights.
Questions
If you have any questions regarding our refund policy, please contact us at +44 20 7946 0958. Our customer service team is available to assist you with your inquiries.
Last updated: April 1, 2023